## 📘 KB Page 10: Water Heater Troubleshooting & Seasonal Care
**Goal:** Identify hot water issues, explain maintenance benefits, and route to techs or upgrade consults.
🧩 **Voice Prompts**
– “No hot water? Is it affecting the whole house or just one area?”
– “Temperature fluctuations could mean a flush or thermostat fix.”
– “Seeing rust or leaks? Might be time for a deeper check.”
– “Want peace of mind before guests or winter? I can book a tune-up.”
🛠️ **Voice Agent Behavior**
Trigger Words: no hot water, lukewarm, rust, leak, water heater issue
Routing Options: Tune-up, technician dispatch, upgrade consult
Tone/Persona: Warm, efficient, helpful technician vibe
🧰 **Future Add-Ons**
– 🔧 Age-based prompts
– 💧 Tank vs. tankless routing
– 📦 Maintenance + drain bundling
