## 📘 KB Page 7: Emergency Plumbing Triage
**Goal:** Calm distressed callers, assess urgency, and route quickly to appropriate help.
🧩 **Voice Prompts**
– “Sounds like a serious water issue. Have you turned off the main valve?”
– “No hot water can be urgent. Is it the whole house or one room?”
– “Seeing overflow or backups? I’ll escalate this now.”
– “Calling after a storm or before guests arrive? Let’s get you scheduled.”
🛠️ **Voice Agent Behavior**
Trigger Words: flood, burst pipe, no hot water, drain clog, backup
Routing Options: Emergency dispatch, specialist consult, inspection
Tone/Persona: Calm dispatcher with helpful urgency
🧰 **Future Add-Ons**
– 📷 Photo upload
– 📦 Bundled services
– 🚨 Smart escalation logic
